We closed the complaint becasue the player didn’t reply to our messages and questions. The player from the United Kingdom, registered with GamStop due to a gambling addiction, managed to open an account and lost a significant amount of money. The player from Belgium had contacted the casino for assistance with KYC verification, but his account had been blocked due to a violation. He had attempted to communicate with a manager to resolve the issue, but was unsuccessful. The player had admitted to creating more than one account at the casino, which was against the casino’s https://sweepstakes.codes/casino/pulsz-casino-the-ultimate-social-casino-experience-for-americans/ terms and conditions.
The Trustpilot Experience
I tested everything—from the game selection to deposits, withdrawals, and even customer support—and overall, I was really impressed. What made my experience great, is the team you guys have answering any questions I have promptly and effeciently and the game play obviously. Although I’d love to be winning more because I’m in a massive losing streak.
He claimed his account had been fully verified since January and the balance was not capped after wagering. However, the casino rejected his withdrawal request of £2000 after two hours. The player questioned the fairness of the casino’s policy of limiting winnings to 5x the bonus amount. We asked for further details to investigate the matter, but the player did not respond, leading us to reject the complaint.
More From Gaming
However, the player failed to respond within the given time frame, which resulted in the complaint being rejected due to lack of further information. The player from the United Kingdom had been trying for three days to withdraw their winnings, but the casino kept asking them to change the IBAN. However, they couldn’t do so as this was the only number they had from their bank. We attempted to assist the player and provided guidance on possible reasons for the withdrawal delay such as unfinished KYC verification or a high volume of withdrawal requests.
MyStake Casino bonuses
For example, imagine using blockchain technology to send money to another person. Once the transaction is complete, it is immediately documented on the blockchain and made visible to other users around the world as proof. When the recipient accepts the money, the same process occurs and neither party can dispute any aspect of the transaction. Blockchain data can only be collected and disseminated if it is not processed. This helpful website will give you a good introduction to the world of Stake and how to get into the crypto gaming arena.
- The player from the United Kingdom had opened a new casino account after an old one was closed and received verification confirmation.
- Pragmatic Play is known for its portfolio of engaging slots and new, growing live casino games.
- Owner of Stake casino is Medium Rare N.V. It is a company located in Curacao.
- The player from the United Kingdom faced account closure without explanation after depositing £1,300 at mystake.com, which she claimed did not hold a valid license.
